New SAC rules mandate human interaction
Business conditions in Brazil remain stable. New SAC rules affect telecom, energy, and finance sectors, while gang violence disrupts Volta Redonda. Oil prices drop, easing costs for energy importers.
New rules for consumer service centers (SACs) came into effect across Brazil on November 2, mandating human interaction from 8 a.m. to 8 p.m. daily, including weekends and holidays, according to O Globo. The rules apply to regulated sectors such as telecommunications, energy, aviation, and banking. Companies must provide at least one digital channel operating 24 hours. The changes aim to improve customer service and are outlined in Decree No. 13.135/2026.
Impact Telecom, energy, and banking firms must adjust operations to comply with new SAC requirements.